Thank you for choosing to be a part of our LOTUS WHEELS booking application and doing business as an online transport booking system. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Notice or our practices regarding your personal information, please contact us at lotuswheels@lotusil.com
When you visit our website lotuswheels@lotusil.com (the “Website”), and generally, when you use our services (the “website” and “iOS” and “Android mobile apps”), we appreciate you. Trust us with your personal information. We take your privacy very seriously. In this privacy notice, we want to explain to you in the clearest possible way what information we collect, how we use it and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our the “website” and “iOS” and “Android mobile apps”), Also it is related to online booking custom transportation services.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
In Short: We collect personal information you provide to us.
We collect personal information that you voluntarily provide to us when you register on the "website” and “iOS” and “Android mobile apps, express an interest in obtaining information about us or our products and Services.
when you participate in activities on the Mobile Apps or otherwise when you contact us
The personal information we collect depends on the context of your interactions with us and the characteristics of the export and import goods you carry through the booking transport you choose. The personal information we collect includes:
Personal Information Provided by You. We collect
Name; Company Name; phone numbers; email addresses; mailing addresses; GST Number; passwords; billing addresses; and Document of the information (GST, Aadhar, Pan)
Payment data. If you complete a transportation order, we may collect the data necessary to process your payment. Such as your payment instrument number (such as credit card, debit card number or UPI) and the security code associated with your payment instrument. All payment data is stored by Easebuzz. You may find their privacy notice link(s) here.
All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
In short: Certain information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our website. .
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes. .
Like many businesses, we also collect information through cookies and similar technologies. .
The information we collect includes: .
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access our APP or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as Mobile activity, error reports (sometimes called ‘crash dumps’) and hardware settings). .
Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the APP and Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system and system configuration information. .
Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the APP and Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
In order to enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behaviour data), Internet Protocol (IP) addresses, social media profiles, social media URLs and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g. Facebook or Twitter), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account’s privacy settings. .
In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our APP and Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. .
We use the information we collect or receive: .
To simplify the account creation and login process. If you choose APP or website link, it will be mandatory document for user to upload and submit Aadhar, PAN and GST, soft copy attachments to create your account. This is the account creation and login process for the performance of the contract. .
To post testimonials. We post testimonials on our Website that may contain personal information. If you wish to update, or delete your testimonial, please contact us at lotuswheels@lotusil.com and be sure to include your name, company name, email address, testimonial location, and contact information. .
Request feedback. We may use your information to request feedback and to contact you about your use of our APP and Website. .
To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user’s consent. .
To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order. .
Fulfil and manage your transportation orders. We may use your information to fulfill and manage your completed orders, payments, returns, and exchanges made through the Website.
To provide the transport Services to the User. We may use your information to provide you with the requested service. .
To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services. .
In Short: We only share information with your consent, to comply with laws, to provide you with transportation services, to protect your rights, or to fulfill business obligations. .
We may process or share your data that we hold based on the following legal basis: .
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. .
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. .
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. .
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). .
In Short: We may use cookies and other tracking technologies to collect and store your information. .
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. .
In Short: Yes, we use Google Maps for the purpose of providing better service. .
This APP and Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link. .
In Short: You may review, change, or terminate your account at any time. .
If you have questions or comments about your privacy rights, you may email us at lotuswheels@lotusil.com .
If you would at any time like to review or change the information in your account or terminate your account, you can: .
Log in to your account settings and update your user account. .
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements. .
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. .
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. .
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. .
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. .
If you have questions or comments about this notice, you may email us at lotuswheels@lotusil.com or by post to: .
Lotus Integrated Logistics Private Limited
Address:
A1, Vinayaga Complex, 2nd Floor, No.24,
N.S.Garden Street, (Behind
Clive
Battery),
Chennai - 600 001. .
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: Lotus Wheels APP or https://www.lotusil.com. We will respond to your request within 30 days. .